Three core values inform our approach and impact when it comes to marketing:

Everyone loves a good story.

That’s why we place the highest value on building the customer relationship. Shoppers respond to authentic, relevant, engaging and consistent communication. We help brands position their offers for success by speaking their customers’ language, creating a robust calendar of offers, using relevant incentives (no more sales just for sales sake), and leveraging tasteful design to bring it all together in one cohesive package.

Transactions don’t end when the package is delivered.

Successful businesses are built on repeat customers, not just one-time buyers. We help brands shift the paradigm and maximize ROI by taking their top of funnel investment and creating a system that encourages engagement, drives traffic and compels shoppers to buy more and buy more often. At Sent, we call that having a ‘sticky’ brand—always top of mind and the first place your customers want to shop.

Not every subscriber is a customer.

We’ll take a clean list over a large list any day of the week. Behavior is the best indicator of success for any monetization strategy, but especially when it comes to your marketing. While we’ll take every effort to recover and convert inactive subscribers, we also know when it’s time to let go. Real customers take action and we love action-takers!

The Sent Team

Our team of email marketing experts, graphic designers, and copywriters is based in New York City and we cater to business across the world and various time zones.